Privacy Policy
Last updated: 12 October 2026
Fyna Tech Ltd ("Fyna", "we", "our") respects your privacy. This policy explains how we collect, use, store, and protect personal information submitted through our website, digital forms, newsletter sign-ups, and communication channels, in line with the Kenya Data Protection Act, 2019.
1. Information we collect
We may collect personal information you provide directly, including:
- Your name, email address, and phone number.
- Your company name, role, and project details.
- Information submitted through quote requests, booking requests, contact forms, or newsletter sign-ups.
- Records of communications you send to us, including emails, chat messages, and meeting requests.
- For portal users, account profile details, proposal decisions, project progress information, and approval responses.
We may also automatically collect technical information, such as your IP address, browser type, device information, and a record of pages visited, for website security, spam prevention, and basic analytics.
2. How we use your information
- To respond to enquiries, prepare proposals, and confirm meetings or appointments.
- To deliver the services you have requested and manage project communication.
- To provide invited clients and team members access to project information and record proposal or approval decisions.
- To send updates, newsletters, or service information where you have opted in.
- To protect our website and customers from fraud, spam, abuse, or unlawful activity.
- To improve our website, services, and customer experience where analytics are enabled.
- To comply with legal, contractual, and regulatory obligations.
3. How we share information
We do not sell personal information. We may share personal data with trusted third parties only when necessary to operate the website or provide services, including:
- Email delivery providers.
- Hosting and website infrastructure providers.
- Customer support and analytics tools.
- Professional advisers where required by law or for service delivery.
We require these providers to handle your data only for the agreed purpose and in line with appropriate confidentiality and security standards.
Portal accounts are invitation-only. Account authentication and project workflow records are stored with our hosting and database providers and are accessible according to the user's assigned role.
4. Cookies and analytics
Our website may use cookies or similar technologies to remember your theme preference, support security checks, and understand how the site is used. If analytics tools are enabled, they may collect limited usage data such as page visits and referring sources. You can manage cookies through your browser settings.
5. Data retention
We keep personal information only for as long as needed to fulfil the purpose for which it was collected, to comply with our legal obligations, or to resolve disputes. When no longer required, we delete or anonymise the information securely.
6. Your rights
Under the Kenya Data Protection Act, 2019, you may have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete personal data.
- Request deletion of your personal data in certain circumstances.
- Object to or restrict processing where applicable.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact us at fynatechltd@gmail.com. We may ask for verification before acting on a request.
7. Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
8. Third-party links
Our website may contain links to external websites or partner platforms. This Privacy Policy does not apply to those websites, and we encourage you to read their privacy policies before providing any personal information.
9. Children's privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal data from children without appropriate consent or legal basis.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the updated date.
11. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Fyna Tech Ltd
Nairobi, Kenya
Email: fynatechltd@gmail.com
Phone: +254 743 939 008